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Total Quality Management

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Total Quality Management

05 Aug - 09 Aug

[:en]

Day 1: Overview of total quality management concepts

  • Introduction to quality and quality models
  • Background of quality & Defining TQM
  • The relationship between ISO 9000 and TQM
  • Benefits of implementing a quality model
  • The cost of poor quality
  • The Malcolm quality award
  • EFQM awards

 

Day 2: The success elements of TQM

  • Customer driven quality
  • Plan, Do, Check, Act (PDCA) model
  • Eight-step problem solving methodology
  • Process thinking
  • Eliminating the non-value added
  • Management by facts and data
  • Continual improvement and Kaizen
  • Employee reward and recognition

Day 3:  Improvement tools and methodologies

 

  • Improvement tools and methodologies
  • What is a quality tool?
  • The seven quality control tools
  • Brainstorming
  • Tree diagrams: how-how and why-why diagrams
  • Force field analysis
  • Lean thinking
  • The seven types of waste in organizations
  • Visual management and the 5S program
  • Six sigma

Day 4: Principles of Quality Assurance and Control

  • Core principles in achieving Total Quality management
  • Prevention, not correction
  • Customer focused quality
  • Establishing vision, mission and policy
  • Opportunities for organizational continuous improvement
  • Building quality through teamwork

Day 5: Benchmarking as a tool to improve quality and business processes

  • Definition of benchmarking and reasons to benchmark
  • Levels of benchmarking
  • Pros and cons of different benchmarking approaches
  • The eight steps to achieve improvement
  • Critical success factors and common failure factors in TQM

For more information send us at:

info@cinpaa.org
or whatsapp or viber:

+34-63-586-76-86

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Details

Start:
August 5
End:
August 9
Series:
Cost:
3450Eur
Event Categories:
, ,

Venue

UK; LONDON
London, United Kingdom + Google Map


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For more information send us at:

info@cinpaa.org
or whatsapp or viber:


+34-63-586-76-86

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