Total Quality Management

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Total Quality Management

05 Aug - 09 Aug

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Day 1: Overview of total quality management concepts

  • Introduction to quality and quality models
  • Background of quality & Defining TQM
  • The relationship between ISO 9000 and TQM
  • Benefits of implementing a quality model
  • The cost of poor quality
  • The Malcolm quality award
  • EFQM awards

 

Day 2: The success elements of TQM

  • Customer driven quality
  • Plan, Do, Check, Act (PDCA) model
  • Eight-step problem solving methodology
  • Process thinking
  • Eliminating the non-value added
  • Management by facts and data
  • Continual improvement and Kaizen
  • Employee reward and recognition

Day 3:  Improvement tools and methodologies

 

  • Improvement tools and methodologies
  • What is a quality tool?
  • The seven quality control tools
  • Brainstorming
  • Tree diagrams: how-how and why-why diagrams
  • Force field analysis
  • Lean thinking
  • The seven types of waste in organizations
  • Visual management and the 5S program
  • Six sigma

Day 4: Principles of Quality Assurance and Control

  • Core principles in achieving Total Quality management
  • Prevention, not correction
  • Customer focused quality
  • Establishing vision, mission and policy
  • Opportunities for organizational continuous improvement
  • Building quality through teamwork

Day 5: Benchmarking as a tool to improve quality and business processes

  • Definition of benchmarking and reasons to benchmark
  • Levels of benchmarking
  • Pros and cons of different benchmarking approaches
  • The eight steps to achieve improvement
  • Critical success factors and common failure factors in TQM

For more information send us at:

info@cinpaa.org
or whatsapp or viber:

+34-63-586-76-86

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Event Series Event Series: Total Quality Management

Details

Start:
August 5
End:
August 9
Series:
Cost:
3450Eur
Event Categories:
, ,

Venue

UK; LONDON
London, United Kingdom + Google Map

تعقد هذه الدورة في مدن وأوقات مختلفة، يمكنكم طلبها في نموذج التسجيل التالي.
This course will be held in different cities and times; you can request it in the registration form below.
للتسجيل ومزيد من المعلومات:
For registration and more information:
  info@cinpaa.org
أو واتساب:
or WhatsApp:
 +34-63-586-76-86

For registration and to request available or customized programs, please contact us using the form below. Our team will prepare your request within 24 hours.

للتسجيل وطلب البرامج المتاحة أو المخصصة، يرجى التواصل معنا باستخدام النموذج أدناه. سيقوم فريقنا بإعداد طلبكم خلال 24 ساعة.